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FYidoctors/Visique shares the increasing global concern regarding the outbreak of COVID-19. If you are experiencing a fever, cough, difficulty breathing, or have travelled or been in contact with individuals who have travelled outside of Canada, we request that for everyone’s safety you contact our team to reschedule your appointment. For your convenience, we are providing the following link: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

Returns Policy


Glasses Returns

We offer a 90-day satisfaction guarantee on all glasses purchases. If you are not satisfied with your purchase, please return your unused, unworn or manufacturer defective item with your original receipt for a full refund. Returns are accepted either at a FYidoctors location or by contacting our Customer Service team. All returns will be issued for refund using the original method of payment. 

Contact Lens Returns

We offer a 90-day satisfaction guarantee on all contact lenses. If you are not satisfied with your purchase, please return your unopened and undamaged contact lens boxes for a full refund. Returns are accepted either at any FYidoctors location or by contacting our Customer Service team. All returns will be issued for refund using the original method of payment.

Contact lenses can also be returned if the original boxes are unopened and undamaged up to 1 year after purchase and its expiration date is still valid for more than 1 year from date of return.

Please note: In light of COVID-19 we will not be able to offer frame adjustments until our clinics return to normal business hours. Your eyewear consultant will follow up with you to schedule an appointment. Returns will continue to be accepted starting 90 days from when your clinic fully re-opens and all non-essential services are restored. If your frame requires an adjustment, we will be happy to assist you upon the return to normal business operations.