Privacy law generally requires that we obtain your consent to collect, use or disclose your personally identifiable information. Depending on the circumstances, your consent may be express or implied. Express consent would arise if you specifically consented to a particular dealing in your personally identifiable information. Express consent can be given orally, electronically or in writing. Implied consent can be inferred from the circumstances. For example, if we indicate that we may send certain correspondence to your home address and you then provide us with your home address in response, we would not normally obtain your explicit consent to use your home address to send you that correspondence; your consent would be implied in those circumstances.
We will assume your consent to the collection, use or disclosure of your personally identifiable information for a particular purpose if you voluntarily provide the information for that purpose.
You may change or withdraw your consent at any time on reasonable notice, subject to pre-existing legal and contractual obligations, by contacting our Privacy Compliance Officer as set out below. If you withdraw certain consents, it may limit the manner in which you can make use of the websites and to otherwise interact with FYidoctors. For clarity, your ability to change or withdraw consent is not absolute. FYidoctors reserves the right to continue handling your personally identifiable information in those circumstances required or permitted by law despite a change or withdrawal of consent.
FYidoctors collects personally identifiable information which includes your name, date of birth, postal address, email, telephone number, encrypted credit card data information and prescription information that was prescribed to you by an optician, optometrist or medical practitioner. This information will be used to process your order and provide notifications when it is time to refill your order.
Set out below are certain circumstances where we may use your personally identifiable information without obtaining your further consent. By providing your personally identifiable information to us, we are assuming that you are consenting to these uses unless you inform us otherwise. These are:
Set out below are certain circumstances where we may disclose your personally identifiable information without obtaining your further consent. By providing your personally identifiable information to us, we are assuming that you are consenting to these disclosures unless you inform us otherwise. These are:
At FYidoctors, we take precautions to protect your information. When you submit information via the website (such as your name, email and phone number), FYidoctors has put in place appropriate security mechanisms for the protection of your information both online and offline at our specific FYidoctors and partner locations.
Wherever we collect certain sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
In order to use the appointment book feature of the FYidoctors website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to send you confirmation and reminders of your upcoming appointments and contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We collect information to be able to process your online order. To make an online order, you will be asked to provide contact information (such as your name and shipping address) and payment information (such as your credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
If you wish to refill your last order, we will use the personally identifiable information and prescription information you have on file in order to fulfill your order request.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to select your location each time, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
As well, the law permits or requires the collection, use and disclosure of personally identifiable information without the knowledge or consent of the individual in a number of circumstances. We reserve the right to collect, use and disclose your personally identifiable information in these circumstances without your knowledge or consent as the law may permit or require.
When we collect, use or disclose personally identifiable information, we will make a reasonable effort to ensure that it is accurate, up to date and complete. To do so, we may need to request additional information from you or have you verify your information. If your personally identifiable information does change, we would appreciate it if you could inform us of those changes in order that your personally identifiable information in our possession remains accurate.
For legal and business purposes we may retain your personally identifiable information for as long as it is reasonably needed. Upon expiry of the appropriate retention period, bearing in mind our reasonable legal and business requirements, your personally identifiable information will either be destroyed in a secure manner or made anonymous. You should be aware that there are legally required minimum retention periods, which FYidoctors must and does observe.
From time-to-time the FYidoctors site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose any personally identifiable information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information may be used for purposes of monitoring or improving the use and satisfaction of this site and FYidoctors locations.
On your written request we will provide you with:
All requests may be subject to reasonable fees and disbursements. Where appropriate to do so, we may require advance payment of a deposit or the entire costs of responding to a request for access to personally identifiable information.
We require that all requests for access be in writing and be signed by the requestor. We required sufficient information and detail from the requestor in order to verify their identity, properly locate the information and respond to the request.
An individual's ability to access his or her personally identifiable information under our control is not absolute. FYidoctors reserves all rights to not disclose personally identifiable information in certain circumstances. For example, we may not disclose personally identifiable information where:
On request by you, we will correct errors or omissions in your personally identifiable information where that information is in our custody or control. We require that all such requests be in writing and signed by you. We may require sufficient information and detail from the individual in question in order to verify their identity, properly locate the information and respond.
If you make such a request, we will either:
Corrections or amendments will rarely, if ever, be made to opinions, including expert or professional opinions, as opposed to factual information, which may be corrected if in error.
Please allow us 30 days to respond to any request for access to your data or change and correction requests of your data.