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FYidoctors Website Privacy Policy


This privacy policy discloses the privacy practices for www.fyidoctors.com and all associated web pages and microsites. This privacy policy applies solely to information collected by this web site. It will inform you of the following:

  • The type of personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security mechanisms in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

By providing personally identifiable information in connection with using any of the websites with knowledge of this Privacy Policy, we will assume that you have consented to the collection, use and disclosure of your personally identifiable information in accordance with the terms set out in this Privacy Policy unless you advise us otherwise.


Our Commitment

Except as otherwise provided in this Privacy Policy, FYidoctors will not sell, rent, loan, trade, lease, transfer or otherwise disclose your personally identifiable information, including e-mail addresses, to any third party.

Consent

Privacy law generally requires that we obtain your consent to collect, use or disclose your personally identifiable information. Depending on the circumstances, your consent may be express or implied. Express consent would arise if you specifically consented to a particular dealing in your personally identifiable information. Express consent can be given orally, electronically or in writing. Implied consent can be inferred from the circumstances. For example, if we indicate that we may send certain correspondence to your home address and you then provide us with your home address in response, we would not normally obtain your explicit consent to use your home address to send you that correspondence; your consent would be implied in those circumstances.

We will assume your consent to the collection, use or disclosure of your personally identifiable information for a particular purpose if you voluntarily provide the information for that purpose.

In addition, certain collection, uses and disclosures that we wish to make of your personally identifiable information are specifically set out in this Privacy Policy. Be sure to review this Privacy Policy since by providing your personally identifiable information to us we will assume that you are consenting to the collection, use and disclosure of your personally identifiable information in accordance with the terms of this Privacy Policy.

You may change or withdraw your consent at any time on reasonable notice, subject to pre-existing legal and contractual obligations, by contacting our Privacy Compliance Officer as set out below. If you withdraw certain consents, it may limit the manner in which you can make use of the websites and to otherwise interact with FYidoctors. For clarity, your ability to change or withdraw consent is not absolute. FYidoctors reserves the right to continue handling your personally identifiable information in those circumstances required or permitted by law despite a change or withdrawal of consent.

Information Collection, Use, and Sharing

FYidoctors collects personally identifiable information which includes your name, date of birth, postal address, email, telephone number, encrypted credit card data information and prescription information that was prescribed to you by an optician, optometrist or medical practitioner. This information will be used to process your order and provide notifications when it is time to refill your order.

Set out below are certain circumstances where we may use your personally identifiable information without obtaining your further consent. By providing your personally identifiable information to us, we are assuming that you are consenting to these uses unless you inform us otherwise. These are:

  • using identification information and contact information, such as your name and e-mail address to provide information about FYidoctors and the websites when you request that information;
  • using identification information and contact information, such as your name and e-mail address so that we can identify you and deliver products and services, including in connection with the websites, that you request and to communicate with you regarding those products and services;
  • using payment method preferences and related financial information that you provide to us so that we can obtain payment for the products and services that you request;
  • using information relating to your preferences so that we are able to deliver our products and services, including in connection with the websites, to you in accordance with those preferences;
  • using relationship information such as your service requests, instructions, comments and feed back to assist us in delivering products and services, including in connection with the websites, in accordance with your wishes;
  • using your address to delivery your order to you;
  • using personally identifiable information for the purpose for which it was provided and certain other activities that are reasonably ancillary to that purpose. For example, if you send us an e-mail with a question or comment, FYidoctors will use your e-mail address to respond to you. Further, FYidoctors may store your e-mail and e-mail address and a copy of our response for future reference;
  • analyzing your personally identifiable information to assist us in developing and enhancing our products and services and the websites; and
  • analyzing your personally identifiable information to assist us in conducting market analysis and strategic planning.

As well, by providing your email address in conjunction with a purchase transaction or appointment booking, you authorize FYidoctors to contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt-out of receiving these emails at any time by following the unsubscribe link located at the bottom of each email or text communication.

Except as otherwise provided in this Privacy Policy, FYidoctors will not use your personally identifiable information for any other purpose.

Set out below are certain circumstances where we may disclose your personally identifiable information without obtaining your further consent. By providing your personally identifiable information to us, we are assuming that you are consenting to these disclosures unless you inform us otherwise. These are:

  • In the event FYidoctors transfers or is considering transferring control of any or all of its operations or services to another organization, FYidoctors reserves the right to transfer and disclose your personally identifiable information to that organization. However, FYidoctors will require that the organization agree that it will be similarly bound by the provisions of this Privacy Policy and that it will only use and disclose your personally identifiable information as FYidoctors is similarly entitled under this Privacy Policy;
  • In the event FYidoctors amalgamates with another organisation, FYidoctors reserves the right to permit that amalgamated organisation to continue to use and disclose your personally identifiable information. However, FYidoctors will require that the amalgamated organisation agree that it will be similarly bound by the provisions of this Privacy Policy and that it will only use and disclose your personally identifiable information as FYidoctors is similarly entitled under this Privacy Policy;
  • FYidoctors may engage certain service providers. Those providers may provide services to FYidoctors to assist FYidoctors in its activities. Other providers may provide products and services directly to you at the request of FYidoctors. As such, it may be necessary for FYidoctors to disclose your personally identifiable information to these providers. However, FYidoctors will take steps to ensure that these providers will only use and disclose your personally identifiable information as necessary to provide the products and services and that they will adhere to the terms of this Privacy Policy or their own similar privacy policy; and
  • FYidoctors may work with other organisations towards some common purpose consistent with the objectives of FYidoctors. In that case, it may be necessary for FYidoctors to disclose your personally identifiable information to these organisations. However, FYidoctors will require that these organisations agree that they will only use and disclose your personally identifiable information as necessary for the common purpose and that they will adhere to the terms of this Privacy Policy.

Except as otherwise provided in this Privacy Policy, FYidoctors will not disclose your personally identifiable information for any other purpose.

Security

At FYidoctors, we take precautions to protect your information. When you submit information via the website (such as your name, email and phone number), FYidoctors has put in place appropriate security mechanisms for the protection of your information both online and offline at our specific FYidoctors and partner locations.

Wherever we collect certain sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, please contact us via email at: privacyofficer@Fyidoctors.com

Appointment Booking

In order to use the appointment book feature of the FYidoctors website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to send you confirmation and reminders of your upcoming appointments and contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Online Orders

We collect information to be able to process your online order. To make an online order, you will be asked to provide contact information (such as your name and shipping address) and payment information (such as your credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

If you wish to refill your last order, we will use the personally identifiable information and prescription information you have on file in order to fulfill your order request.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to select your location each time, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Other Collection, Use and Disclosure

FYidoctors may monitor your use of the websites to ensure the proper use and operation of the websites and your compliance with any terms of use related to the websites.

As well, the law permits or requires the collection, use and disclosure of personally identifiable information without the knowledge or consent of the individual in a number of circumstances. We reserve the right to collect, use and disclose your personally identifiable information in these circumstances without your knowledge or consent as the law may permit or require.

Accuracy and Completeness

When we collect, use or disclose personally identifiable information, we will make a reasonable effort to ensure that it is accurate, up to date and complete. To do so, we may need to request additional information from you or have you verify your information. If your personally identifiable information does change, we would appreciate it if you could inform us of those changes in order that your personally identifiable information in our possession remains accurate.

Retention and Destruction

For legal and business purposes we may retain your personally identifiable information for as long as it is reasonably needed. Upon expiry of the appropriate retention period, bearing in mind our reasonable legal and business requirements, your personally identifiable information will either be destroyed in a secure manner or made anonymous. You should be aware that there are legally required minimum retention periods, which FYidoctors must and does observe.

Partners

Some third party pages may look similar to the FYidoctors website, however the information collected on these pages is not covered by our privacy policy. All information collected on these pages is owned and controlled by the privacy policy of the third-party partner. FYidoctors is not responsible for any purchases or related issues you may experience while using third-party services, third-party pages or dealing with FYidoctors partners.

Links to Other Sites

This web site contains links to other sites not owned or controlled by FYidoctors. Please be aware that we are not responsible for the content or privacy practices of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. This privacy policy applies only to information collected by this site.

Surveys & Contests

From time-to-time the FYidoctors site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose any personally identifiable information. Information requested may include contact information (such as your name and shipping address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information may be used for purposes of monitoring or improving the use and satisfaction of this site and FYidoctors locations.

Requests for Access to Personal Information

On your written request we will provide you with:

  • access to your personally identifiable information (if any) under our custody or control;
  • information about the purposes for which your personally identifiable information under our custody or control has been and is being used by us; and
  • the names of persons to whom, and the circumstances in which, your personally identifiable information has been and is being disclosed by us.

All requests may be subject to reasonable fees and disbursements. Where appropriate to do so, we may require advance payment of a deposit or the entire costs of responding to a request for access to personally identifiable information.

We require that all requests for access be in writing and be signed by the requestor. We required sufficient information and detail from the requestor in order to verify their identity, properly locate the information and respond to the request.

An individual's ability to access his or her personally identifiable information under our control is not absolute. FYidoctors reserves all rights to not disclose personally identifiable information in certain circumstances. For example, we may not disclose personally identifiable information where:

  • the disclosure could reasonably be expected to threaten the safety or physical or mental health of an individual;
  • the disclosure would reveal personally identifiable information about another individual;
  • the disclosure of the information would reveal confidential commercial information; or
  • the personally identifiable information was collected by us for an investigation or legal proceeding.

On request by you, we will correct errors or omissions in your personally identifiable information where that information is in our custody or control. We require that all such requests be in writing and signed by you. We may require sufficient information and detail from the individual in question in order to verify their identity, properly locate the information and respond.

If you make such a request, we will either:

  • correct the personally identifiable information and, if reasonable to do so, send correction notifications to any third party to whom we disclosed the incorrect information; or
  • decide not to correct the personally identifiable information but we will annotate the personally identifiable information that a correction was requested but not made.

Corrections or amendments will rarely, if ever, be made to opinions, including expert or professional opinions, as opposed to factual information, which may be corrected if in error.

Please allow us 30 days to respond to any request for access to your data or change and correction requests of your data.

Privacy Compliance Officer

If you have questions, concerns or complaints about our privacy policy, please contact us in writing at: Privacy Compliance Officer

This privacy policy was written in accordance with Canadian provincial and federal law. For further details, please email us at: privacyofficer@FYidoctors.com